VivekMemberNovember 30, 2022 at 9:18 AM
I am writing to inform you that I have lost my Macbook Pro while travelling to Mumbai, India via train.
I purchased the Macbook Pro a month ago and took a travel insurance with your company as well in case of any unfortunate event. It is having dark grey color and cost around $3000. It’s having latest Apple M1 chip with 16 GB of RAM and 1 TB of storage.
Last week, I was travelling to Mumbai for some office related work via train. If I recall correctly, I was watching a movie on the laptop until Indore, Madhya Pradesh and then fall asleep. When I wokeup, the train reached Nagpur junction and there was no laptop beside me. I checked my coach as well as nearby coaches but I was not able to find it.
As per the insurance policy, I am entitled to claim the total value of the item lost so I am requesting for the release of the laptop amount . So please let me know how to proceed officially for the claim.
I look forward to hearing from you.