ShwetaMemberAugust 20, 2021 at 10:12 AM
I am writing this letter to inform regarding the issue I am facing with the table lamp, I bought from your shop last week.
After working fine for two days, the lamp stopped working. I read the instructions manual and attempted to give it a fix myself, and it seems there is some issue in the cord attached with the lamp. I could find a small cut on the cord due to which electricity is not travelling through the lamp.
At present, there is not sufficient light on my working table, which is hampering me to complete my office work efficiently. Moreover, I do not want to disturb my family members sleep by switching on the room light, considering which I bought the lamp, so that I can focus on my work in the corner of the room.
I have read the terms and conditions mentioned on the box and as per that the lamp is applicable for a replacement as well. As I am a frequent buyer from your shop. I request you to get the lamp exchanged, or get the cord fixed from your mechanic.
Looking forward for a positive response.