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GT LETTER WRITING TASK 1: COMPLAINT LETTER
You work at home and have a problem with a piece of equipment that you use for your job.
Write a letter to the shop or company which supplied the equipment.
In your letter:
1) describe the problem with the equipment
2) explain how this problem is affecting your work
3) say what you want the shop or company to do
Begin your letter as follows:
Dear Sir or Madam
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15 Replies
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Dear Sir or Madam,
I am a frequent customer who is often happy with the purchases made from your IT store. But lately, I am unhappy with the laptop purchased last week which I use mainly for my work.
It is frustrating for me to see that the laptop although brand new, does not work properly. This device is too slow which drives me insane. The boot time takes forever and even the software applications render at a very slow pace.
Obviously, my work is getting affected by this problem. I am getting calls from my manager for the delay in work and it is causing me unwanted stress and pressure.
I want your store to resolve this issue at the earliest. You could either provide me a replacement or try to increase the speed and performance of the existing machine. The outcome I am looking for should be a reliable laptop on which I can do my daily tasks without it being a bottleneck for my daily work.
Hoping for your immediate action to fix this issue.
Yours faithfully,
Paul Hinder
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BAND SCORE: 2/3 Keep Writing!
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Dear Sir,
I am writing this letter to let you know about the headset which I purchased from your store on Last Friday. I would like your sincere attention to the problem which I am facing with this equipment.
The issue which I am facing is the poor sound quality. While I am using this set for my office meetings, I am finding it hard to hear people on the bridge. This becomes more frustrating when there is some frequent noise which comes out of the ear buds and making things quite problematic at work. Sometimes the pitch goes so high that it becomes very annoying and I started feeling headache at the end of the day.
This is badly affecting my work as the board meetings are quite important to listen and I usually prepare the notes out of the conversation. These are strategy related calls which cannot be compromised at any level. My manager has pointed me out a couple of times yesterday since I was asking my client to repeat his statement multiple times. Not only it is bad in terms of my growth chart, but it is severely affecting my company’s reputation.
I hope you can understand the heat which I am going through. I would like your company to replace this headset at the earliest. This particular model was advised by my colleague and I was happy to purchase this from your store. Hence, the replacement would be good enough to resolve my recurring issues.
I hope to hear you soon considering the intensity of this letter.
Yours faithfully
Abhineet Saxena
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Dear Sir
I am writing this letter to inform regarding the issue I am facing with the table lamp, I bought from your shop last week.
After working fine for two days, the lamp stopped working. I read the instructions manual and attempted to give it a fix myself, and it seems there is some issue in the cord attached with the lamp. I could find a small cut on the cord due to which electricity is not travelling through the lamp.
At present, there is not sufficient light on my working table, which is hampering me to complete my office work efficiently. Moreover, I do not want to disturb my family members sleep by switching on the room light, considering which I bought the lamp, so that I can focus on my work in the corner of the room.
I have read the terms and conditions mentioned on the box and as per that the lamp is applicable for a replacement as well. As I am a frequent buyer from your shop. I request you to get the lamp exchanged, or get the cord fixed from your mechanic.
Looking forward for a positive response.
Yours faithfully
Andrew Peterson
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start with Dear Sir or Madam because you don’t know the gender of the person
BP 1: electricity is not traveling- electricity can’t travel
forward for- forward to
Add more details
BAND SCORE: 1.5/3 Keep Writing!
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Dear Sir/Madam,
I am writing this letter to complaint about a laptop which I bought from your store last month.
And it suddenly logged off automatically while I was working and also it takes more time to login, as I am doing work from home usage of laptop is very necessary and I hope you will attend this issue at earliest
I bought this laptop from the Chennai branch store, It was working properly for few weeks after I bought, but it is not working properly at the moment and I tried on my own to rectify the issues which I am facing with the laptop by followed the instructions which mentioned in some of the blogs but I couldn’t resolve the issue.
My entire works depends on laptop as I work from home for my company due to pandemic situation, because of this I have many pending work and I am totally depend on this laptop and I am expecting you will resolve this issue at earliest. Thanks in advance.
Yours Faithfully
Anbu
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BP 1: And it- It
at earliest- at the earliest
BP 2: followed- following
BP 2: many pending work: most of the work is pending
totally depend- totally dependent
Faithfully- faithfully,
BAND SCORE: 1.5/3 Keep Writing!
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Mam kindly check the letter here.
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Please upload your letter here.
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Letter
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Dear Sir/Madam,
I am entitled to bring your attention to the problem I am facing with the internet modem at my home.
From the past few days, there has been some issue with the wi-fi modem because of which I am not getting the desired internet speed. On rebooting the modem, it works fine for one hour and then the speed again becomes slow.
Due to this pandemic, I am working from home and require steady internet connectivity. I have to hold meetings to guide my team but due to this problem, my discussions are interrupted as the connection becomes lost resulting in time wastage.
I would like you to please ask your hardware person to have a visit at my home and look over the issue so that problem can be resolved as early as possible. Please find the details in the attached document.
Looking forward to your prompt service.
Yours faithfully,
Tanya Gupta
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entitled to- incorrect word choice
add more details in the third body paragraph
add more topic-specific vocabulary
BAND SCORE: 1.5/3 Keep Writing!
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Dear Sir or Madam,
I am writing this letter regarding the equipment which I bought on last Friday. As the work at home policy was decided by my company they have listed certain brands and specification of the dongle.
So I bought the dongle for my work and the model is A7382. It has the speed of 5Mbps. Now it is not working. The USB port is not detecting the dongle properly. Once in a while the USB port detects the dongle. If I move the laptop it gets disconnected.
My productivity towards my project is getting affected. I could not complete my work on time. Backlogs are getting increased. I am not able to have a track with my team. It is been a days since I did not attend the meeting with my client.
As there is lock down in my area cops are in and around. So I could not come directly to the shop for replacement. I request you to replace the product with the same specification. Also can you please provide what are all the details you need for the replacement.
I look forward to hearing from you.
Yours faithfully,
Sheeba Jebin.
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start with Dear Sir or Madam because you don’t know the gender of the person
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