[Tanya]

Dear Sir/Madam

I am writing this to inform you that I was not able to board the flight yesterday because of some technical issue at your end.

I assume that because of the heavy rains, there must be some technical problem going on at the runway because of which flights were canceled. However, it would have been great if I was informed a little early about the cancelation of the flight so that I could have managed accordingly.

I had a very important meeting in London which I was supposed to hold and it would have taken my business to a great extent but due to the cancelation of my flight, I could not go there and the meeting was canceled.

On my request, they have rescheduled the meeting for the day after tomorrow and hence I request you to kindly book another flight for tomorrow. It will be great if you can book the flight early morning so that I can reach as early as possible without any further delays. Also, I presume that you will adjust fares for yesterday’s flight to this flight and I don’t have to pay more. Let me know if you require any further information.

Your prompt response is highly appreciated.

Yours faithfully

Tanya Gupta

[Unknown Member]

Dear Sir/Madam(,)

I am writing this to inform you that I was not able to board the flight yesterday because of some technical issue at your end.

I assume that because of the heavy rains, there must <s>be </s>(have been) some technical problem going on at the runway because of which flights were <s>canceled (</s> cancelled). However, it would have been great if I was informed a little early about the cancelation of the flight so that I could have managed accordingly.

I had a very important meeting in London which I was supposed to hold and it would have taken my business to a great extent but due to the cancelation of my flight, I could not go there and the meeting was <s>canceled(</s> cancelled).

On my request, they have rescheduled the meeting for <s>the</s> day after tomorrow and hence I request you to kindly book another flight for tomorrow. It will be great if you can book <s>the flight early morning</s> ( an early morning flight)so that I can reach as early as possible without any further delays. Also, I presume that you will adjust fares for yesterday’s flight to this flight and I don’t have to pay more. Let me know if you require any further information.

Your prompt response is highly appreciated.

Yours faithfully(,)

Tanya Gupta

Instructions :

Please see the corrections above. The corrections are in bold.

Feedback:

Made a good attempt at addressing the task but unfortunately the word limit has exceeded thereby reducing the rating for Task Achievement. The response has quite a natural, clear progression. There is a good range of cohesive devices that have been used appropriately . Despite the range and effective use of lexis, there are noticeable spelling errors, but they only rarely impede communication . Sentence types are mixed and there are many attempts at subordination, but control is uneven and there are punctuation errors.

Score: 1.5 / 3

[Jyoti]

Good afternoon,

I am writing this letter to inform you that I missed my flight for Tokyo which was scheduled for 3-8-2021 in the morning at 8:45 AM. The flight number was OF2248 and I booked two seats under the names of Sanjay Yadav and Sonia Yadav.

There was a congestion on the track due to an emergency landing, therefore our flight was rescheduled for 9:15 AM but the passengers were not informed well about the delay. A total of 15 passengers missed their flight including me and my wife due to the indolence of your staff.

I have a seminar to attend on 5-8-2021 and there was a briefing on 4-8-2021. Although the briefing was important but not essential. Unlike briefing the seminar is Crucial for my career as it is being hosted only for an esoteric group and I am lucky to hold a place in the selected few. Obviously it would be fatuous to miss this golden opportunity due to your negligience.

I want your airlines to provide us two tickets to the next flight for Tokyo. Kindly look into the matter and try to ameliorate the situation as soon as possible.

Regards,

Sanjay.

[Unknown Member]

Good afternoon,

I am writing this letter to inform you that I missed my flight for Tokyo which was scheduled for 3-8-2021 in the morning at 8:45 AM. The flight number was OF2248 and I ( had )booked two seats under the names of Sanjay Yadav and Sonia Yadav.

There was a congestion on the track due to an emergency landing, therefore our flight was rescheduled for 9:15 AM but the passengers were not informed <s>well </s>(well in advance)about the delay. A total of 15 passengers missed their flight including me and my wife due to the indolence of your staff.

I have a seminar to attend on 5-8-2021 and <s>there was</s> ( with) a briefing on 4-8-2021. Although the briefing <s>was</s> ( is) important but not essential. Unlike briefing the seminar is crucial for my career as it is being hosted only for an esoteric group and I am lucky to hold a place in the selected few. Obviously it would be fatuous to miss this golden opportunity due to your negligience( negligence).

I want your airlines to provide us two tickets to the next flight for Tokyo. Kindly look into the matter and try to ameliorate the situation as soon as possible.

Regards,

Sanjay.

Instructions :

1. Salutation missing !- Dear Sir / Madam,

1. Please check the corrections in bold above

2. The letter is unclear as to how a person can miss a flight that has been delayed by 30 mins. The passenger is expected to reach the airport at least an hour earlier so how could he miss a flight .

3. The letter has exceeded the word limit. It should not be more than 180 words at max.

4. Tenses and spellings are wrong in some places.

5. There shouldn’t be any full stop after ‘Sanjay’ in the end of the letter.

Feedback :

The letter covers all the task requirements and states the purpose of the letter though the reason for missing the flight is not logical and catches attention .The words have also exceeded the word limit criteria. The tone is more assertive than polite. The key features are highlighted and extended but this could be more appropriately dealt with in some areas. There is a clear overall progression, but the arrangement of ideas within paragraphs at times detracts from the clarity of the letter. At other times, the sentences are not as fluently linked as they might be. There is a good range of vocabulary that is more than adequate. A mix of simple and complex structures is used, but mistakes in punctuation, spellings and in areas such as article use, tenses, etc. limit the rating for this criterion. There is weakness in organisation and grammar control.

Band Score : 1.5/ 3

[Deepak]

To,

The Manager

Indian Airlines

New Delhi

Subject: Regarding refund of air fare on account of no-show.

Dear Sir,

This has reference to PNR no. XXXXXXXX.

Please note that undersigned has booked ticket in flight no. AX-534 of your esteemed airlines, which was scheduled to take-off on 04-August-2021 at 08:00 Hrs. from Indira Gandhi International Airport, Delhi. The flight was bound to Chhatrapati Sahu ji Terminus, Mumbai.

I was travelling from Delhi to Mumbai to attend an interview with M/s XXX, which is the industry leader and this opportunity has landed at my door after a prolonged wait of 2 years.

You may be aware that there have been unprecedented rains in Delhi on 04-Aug-2021, which resulted in to grid lock on the roads leading to airport and I was stuck in the bumper to bumper traffic jam for more than 3 hours.

Due to the above mentioned reasons, I have missed my flight. Subsequently, my interview with M/s XXX has also been called off. This has been big setback for me, as I was waiting for this shot for a very long time.

On the one hand, I have lost a major opportunity and on the other hand, I have also incurred monetary loss on account of no-show on the flight. Since, I had to miss the flight due to the reasons beyond my control, request you to arrange the refund of ticket price i.e. Rs. 5500 to my following bank Account.

Account No.- XXXXXXXX

Your earliest response on the above shall be highly appreciated.

Thanks in advance for your kind consideration.

Regards

XXXXXX

[Unknown Member]

Instructions:

1. Please read the question carefully. It is very clearly written not to write any address. Start straight with the salutation.

2. Though the task completion is good the word limit has exceeded beyond 150 words . There should be maximum 3-4 paragraphs in a letter to stick to the word limit which is 150 word ( can go upto 180 words). The reason for writing the letter should come in the first paragraph. There is unnecessary elaboration in the first three paragraphs .

3. There should be a comma after ‘Regards’

Feedback :

There is a definite attempt to address the task but the purpose of the letter is not clear in the first paragraph. The lexical resource is adequate for the task. Other key features are highlighted and well covered. The response has quite a natural, clear progression, although it has exceeded the word limit to a large extent. There is a good range of cohesive devices that have been used appropriately. . There are some grammatical errors but these do not affect the reader greatly.

Score : 1.5/ 3

[Deepak]

To,

The Manager

Indian Airlines

New Delhi

Subject: Regarding refund of air fare on account of cancellation of flight by airline.

Dear Sir,

This has reference to PNR no. XXXXXXXX.

Please note that undersigned has booked ticket in flight no. AX-534 of your esteemed airlines, which was scheduled to take-off on 04-August-2021 at 08:00 Hrs. from Indira Gandhi International Airport, Delhi. The flight was bound to Heathrow Airport, London.

I was travelling from Delhi to London to attend an interview with M/s XXX, which is the industry leader and this opportunity has landed at my door after a prolonged wait of 2 years.

You may be aware that there have been unprecedented rains in Delhi on 04-Aug-2021 and due to some technical glitches at your end, all of the outbound flights of your airlines were cancelled. In-spite of the fact that flights of other airlines were operating, though with some delays.

Due to the above mentioned reasons, I could not travel to London as per schedule and subsequently my interview with M/s XXX has also been called off. Cancellation of your flight has caused a big setback for me, as I was waiting for this shot for a very long time.

Since, I had to miss the flight due to the reasons attributable to you, request you to arrange the refund of ticket price i.e. Rs. 55000 to my following bank Account.

Account No.- XXXXXXXX

Your earliest response on the above shall be highly appreciated.

Thanks in advance for your kind consideration.

Regards

XXXXXX