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Task1 (Letter writing) : Complaint to retailer
You ordered an item from an online store and it has arrived damaged.
Write a letter to the retailer to complain. In the letter:
Explain why you are unhappy
Request a refund
Make arrangements to return the damaged item.
Write at least 150 words.
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32 Replies
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Dear Sir,
I am writing this letter to complain about a broken product that I bought recently from your website.
Last week, I ordered a set of twelve bear mugs for a party that I organized in my home but when I received the item it was in a very bad condition. I would have expected that the package to be wrapped more effectively to avoid any mishappening but there was no padding at all. I ordered it for a party but it disappointed me because two mugs were badly damaged.
The order number is 123456789 and I ordered it on 25th November 2021.Now I want to return it as the occasion has passed for which I bought it. I have already raised a complaint on your website but it has been one week and still i do not get any update regarding the same. So, I request you please make arrangements to return it as soon as possible and refund my money quickly
.I look forward to hearing from you on a positive note.
Yours Sincerely,
Mamta Gulia
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. I would have expected (appreciated)/( I would not have been disappointed if the packaging had done effectively) that the package to be wrapped more effectively to
I have already raised a complaint (refund request)
Make use of punctuation marks.
Keep writing!!
Band: 2/3
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Dear Amazon,
I am writing this letter to bring to your attention that the item I have ordered through your website arrived with broken pieces on the box which was arrived yesterday.
I have ordered an iPhone 13 with 128GB through amazon.com on 12/11/21 to present it to my dad’s birthday. I was very excited when I ordered the product, but it was very depressing as all my plans have changed as the phone arrived with the broken screen and tiny glass pieces all over the box.
Hence, I would like to request a full refund as per your policy and the product was damaged at the time of arrival. Therefore, I want the refund to be processed and sent to the original payment method which is visa credit card.
In addition, can you please provide me the instructions to return the damaged product as you have multiple options such as pick-up, drop-off at UPS, or at FedEx store. At least if you can send the return shipping label to my registered email address sam@gmail.com, that will allow me to pack the product in the box and have it ready based on your further instructions.
I look forward to receiving your response.
Yours sincerely,
Sam Peter
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@falak – Please review
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Dear Sir/ Madam,
This is in regards to a Dell Monitor that I had ordered on 28th January 2021 from Amazon.Upon confirming with the Amazon team ,I was told to get in touch with you for my grievance.
Upon receiving the delivery of my item,I was diligent to check for any issues and found that screen of the monitor was cracked and severely damaged. I have been ordering my computer peripherals from your online retail outlet for the past 4 years and have never had any concerns regarding the quality of the products.
However, It is extremely disappointing that I have received this item partially damaged and would like to seek either a full refund or replacement of the monitor, at the earliest.
Since, I have recently taken up a new job position, the monitor is imperative for my daily work activities. Thus, It is my humble request that the process to return this damaged item is expedited and completed on priority. I have also enlisted the Serial no and attached the invoice copy of the item for your reference.
Sr no :duofdfjf878
Yours faithfully,
Kartik Bindra
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Subject : Damaged DELL Monitor
Dear Sir/ Madam,
This is in regards to a Dell Monitor that I had ordered on 28th January 2021 from Amazon.Upon confirming with the Amazon team ,I was told to get in touch with you for my grievance, about delivery of a damaged DELL xpiron monitor.
Upon receiving the delivery of my item,I was diligent to check for any issues and found that screen of the monitor was cracked and severely damaged. I have been ordering my computer peripherals from your online retail outlet for the past 4 years and have never had any concerns regarding the quality of the products. However, It is extremely disappointing that I have received this item partially damaged and would like to seek either a full refund or replacement of the monitor, at the earliest.
Since, I have recently taken up a new job position, the monitor is imperative for my daily work activities. Thus, It is my humble request that the process to return this damaged item is expedited and completed on priority. I have also enlisted the Serial no and attached the invoice copy of the item for your reference.
Sr no :duofdfjf878
Yours faithfully,
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Subject : Damaged DELL Monitor (not required, state the purpose of writing in first paragraph itself)
Write as per the structure discussed
Paragraph A (first point with details
Paragraph B ( second point with details ). and so on
Otherwise, well -written Keep writing!!
Band: 2.5/3
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about t (receiving) the damaged products
Two weeks back (ago)
Band: 2/3
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The first paragraph is not stating the exact equation ( as you bought online, and received in broken condition))
The letter seems to be off the track , read the question carefully.
Answer all the point in distinct paragraphs.
I would advise to reattempt.
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chopper when I was received the item it was in a poor condition ( which was received in a broken condition.)
“I” should be in capital throughout
Sentence structure needs to be improved.
Band : 2/3
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Dear Sir/Madam,
I am writing this letter express my dissatisfaction for the product received. Product received was damaged which made regret ordering from your website (xyz.com). Item ordered on 19th Dec 2021.
The product was Nike Jordan 1 Limited Edition and costed Rs 18400 . It has black sole with Jordan signature on the bottom.The shoes had yellow stain, missing laces plus excessive glue on sole of both pairs which we can see from front.
I have been ordering the product from xyz.com for many years and been prime customers. The product is flawed with price worth of king’s ransom. Although cooling of period is not clear but want to return the product. Please refund the amount as return already arranged with order id #35362312.
Do insure the delivery boy calls before picking the order. All the tags, bill and box are kept in same way as delivered. Packet is kept open for agent to confirm the shoes and verify the bill. If you require any further information, feel free to contact the number mentioned below.
Yours faithfully,
Binderpreet Singh
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I am writing this letter express (to) my dissatisfaction
for many years and (has) been (a) prime customers. (customer)
Although cooling of period is not clear (,) but want to return the product
return (has) already arranged with order id #35362312.
bill and box are kept in (the) same way as delivered
Feedback : Careful with the minor slips as mentioned above.
band: 2/3
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Ty falak mam, will make sure
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Dear Sir/Madam,
I’m writing this to express my dissatisfaction with the item received yesterday, which came damaged.
I ordered Oneplus5 mobile with 256GB RAM, 2.5Ghz Quadcore Processor from your online store on 4<sup>th</sup> of this month(feb-2022). But when I received the item yesterday, it was completely broken and packing was not proper. I was dejected after receiving the mobile, as it was not at all usable and I suspect that it was packed recklessly without proper material inside to support the smooth delivery.
As the item was damaged and no more usable, I would like to completely return the item. I’m not satisfied with your service to exchange the mobile with new mobile as I completely lost the trust on your store. So, I request you to kindly refund the whole amount.
I would like to return the mobile right away, as delaying in return may delay the whole refund process, I request you to kindly arrange the delivery executive to pick my mobile from the same billing address.
I look forward to hearing from you and resolve this issue.
Yours faithfully
Sudhakar
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I believe , the purpose of writing could be more elaborated , giving more clarity.
Keep writing!!
Band: 2/3
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Dear Sir/Madam
My name is Yasin and I’m writing to inform you that I recently ordered a perfume from your company and unfortunately it has arrived damaged.
The perfume is huga boss perfume and cost $ 100 with black colour and the bottle is 200ml.I bought it new two weeks before.
The spray button is unable to spray the perfume out and the small pipe in side the bottle is out of the place and it couldn’t fixed.
Kindly I’m hereby requesting you a refund or change the product to another one .
I will make arrangement to return this item to your store address as soon as possible.
I will look forward to hearing from you at your earliest convenience.
Order No : 1700262836
Yours faithfully.
Yasin Mano.
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Dear Sir/Madam,
I am writing to bring to your attention i purchased Iphone 13 pro from your website was completely broken.
Early this week i placed a order of brand new Iphone 13 pro black with 256gb storage was delivered yesterday was not in proper condition. Though i raised multiple complaints through your customer service portal there is no proper response. This was a surprise birthday present to my sister all my efforts went into vain.
Order number from invoice 12345. I am entitled to request that please initiate the amount paid to you as soon as product is dispatched. Please make sure to process amount to the details provided in the website.
I would really appreciate if you can assign a pick up guy on Saturday or Sunday due to unavailability of me. I look forward to hearing from you.
Thanks in advance for your support.
Yours faithfully
Prashanth Kadali
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Dear Sir/Madam,
I am writing to bring to your attention that i purchased brand new Iphone 13 pro from your website received was not in good condition.
Early this week i placed a order of Iphone 13 pro black with 256gb storage and a leather phone case were delivered yesterday was not functioning properly. Though i raised multiple complaints through your customer service portal there is no proper response from technical team. Little bit surprised, expected better service as i was a prime membership holder. This was a surprise birthday present to my sister all my efforts went into vain.
Order number from the invoice is 12345, all tags were kept intact please make sure there were two items ordered. I am entitled to request that please initiate the amount paid to you as soon as product is dispatched. Kindly initiate amount to the details provided in the website.
I would really appreciate if you can assign a pick up guy on Saturday or Sunday due to unavailability of me. I look forward to hearing from you.
Thanks in advance for your support.
Yours faithfully
Prashanth Kadali
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i (I) purchased brand new Iphone
from your website (It was received in a broken condition) received was not in good condition.
Early this week (,) i (I) placed a (an) order of Iphone
phone case (these) were delivered yesterday (and to my surprise) was not functioning properly
sentences are incomplete, thus lacks cohesion and grammatical accuracy and range also needs to be consider.
Keep writing!!
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Dear Sir/Madam
I am writing to express my dissatisfaction about the a laptop which i brought two month ago from your shop. I ordered online and you delivered the HP Notebook 14 inch Laptop to my home. When i received the laptop it was working well. But after two months its mike and speaker made noise and completely stop working from there on.
Next day i called your service adviser and explained the problem as stated above. I was told that a technician was going to be send to check the issue in next two to three working days .However nobody has send till date and all that was ten days ago.
I was checking my purchase warranty and according to that you have to repair or replace within the one year of warranty period. Therefore to resolve the issue i would appreciate if you replace with the new laptop . Otherwise i don’t have another option to take the legal action about this situation.
Your faithfully
Parveen
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i[which i had purchased]
ii[I had ordered it online]/iii[use capital I while representing the answer]
iv[the sound system started troubleshooting/functional disruption/]
v[has been sent for any repair or customer support] vi[or else I have to take]
vii[yours faithfully,] add full name
errors noted in grammatical range and too many incorrect tense structure while forming sentences/work on well explained sentence range and synonyms.
well tried-work on the errors!keep writingi[which i had purchased]
ii[I had ordered it online]/iii[use capital I while representing the answer]
iv[the sound system started troubleshooting/functional disruption/]
v[has been sent for any repair or customer support] vi[or else I have to take]
vii[yours faithfully,] add full name
errors noted in grammatical range and too many incorrect tense structure while forming sentences/work on well explained sentence range and synonyms.
well tried-work on the errors!keep writing
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which i brought two month ago [which I had purchased]
[I had ordered it online]
[use capital I while representing the answer]
But after two months its mike (mic)/ [the sound system started troubleshooting/functional disruption/]
.However nobody has send till date [nobody has been sent for any repair or customer support]
Therefore to resolve the issue i would appreciate if you replace (this) with the new laptop (or else I have to take..)
[yours faithfully,] add full name
work on well explained sentence range and synonyms.
The question is about the item received is broken , not about “after sales service”, that’s the reason content of the answer is not appropriate
work on the errors!!
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Dear Sir/Madam,
I am writing this letter to give my feedback and requesting a refund, regarding a mug I recieved yesterday, which I had ordered from your website last week.
I had ordered a light pink colored oval shaped ceramic mug, with silver glitters on the handle and was too excited to receive the product as the image shown on the website was very flattering. But I was disappointed when I received the product, as it was in a distorted state and also the color was not the one that I ordered.
I would appreciate if you can look into this and issue a full refund according to your policy assuring the same within 7 days. The order number of the product is #7811569 and the payment was made through credit card. I am attaching the invoice document along with the image of the damaged product I received so you will have a clear picture of the scenario.
In addition to this, can you please provide me instructions on the same email address for returning the product and whether I should be initiating the return process or you will send someone at my corresponding address, stated in the invoice.
I look forward to get a positive response from your end.
Yours Sincerely,
Janet Ford
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i[avoid a comma before usage of but] ii[avoid any kind of attachment details or documents mentioning in the letter like this]
iii[yours faithfully-formal letters]
work more on explanatory sentences and highlight more points to frame the content with appropriate. sentences. Grammatical errors needs to be taken care of and work on task response n terms of content length/add more of lexical words to have a balanced explained content
well tried.keep writing!!!
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I am writing this letter to give my feedback and requesting a refund, (avoid comma) regarding a mug I recieved (received) yesterday
[avoid any kind of attachment details or documents mentioning in the letter like this]
[yours faithfully-formal letters, especially when recipient’s name is unknown]
add more of lexical words to have a balanced explained content. Different sentence range will make writing even more effective
well tried.
keep writing!!!
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Dear Sir,
I am writing this letter to complaint about a broken product received recently bought from your online portal.
Last Sunday, I have ordered a digital camera Nikon D3500 with the cost of INR. 25,000/- to capture the movement with my family on the hill-station, but when I received the courier it was in very bad condition. After opened the package camera was found in broken condition. I ordered it for my trip but it disappointed because of it was useless to me.
My online order id is 7677324509 and I ordered it on 06-March-2022. Now I want to return it as my trip was over and I have purchased camera from a authorized dealer shop. So, I requesting to you please make arrangement of return as soon as possible and refund my money.
I look forward to hearing from you.
Your faithfully,
Gurwinder Singh
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i[use both expression of greetings Sir/Madam for formal letters]
ii[recent purchases] iii[I had ordered] iv[after I had unpacked the package I found out that/I was highly disappointed with the services and quality assurance from the company]
v[it is my humble request to ] vi[looking forward at the earliest response]
vii[yours faithfully]
work more on grammatical errors /use range of lexical terms to explain points and work more on practicing variety of topics.
keep writing!
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[use both expression of greetings Sir/Madam for formal letters]
I am writing this letter to complaint about (a product that I have recently purchased from your online portal and surprisingly , it is received in a damaged/broken condition) a broken product received recently bought from your online portal.
Last Sunday, I have ordered (order) a digital camera Nikon D3500 with the cost of INR- use past indefinite tense in such situation
[after I had unpacked the package I found out that/I was highly disappointed with the services and quality assurance from the company]
I ordered it for my trip but it (was quite disappointing as it turns out to be useless for me)) disappointed because of it was useless to me.
Now I want to return it as my trip was (is) over
, I (am) requesting to you please make arrangement(s) of (its) return as soon as possible and refund my money
[yours faithfully]
work more on grammatical errors /use range of lexical terms to explain points and try to develop the bullet points with explanation as word count is 141 words, hence it is under length which is a question on Task achievement
keep writing!
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Dear Sir,
This letter is regarding my dissatisfaction with the Philips hair dryer, I bought from a website named Amazon on the 6<sup>th</sup> of this month.
Firstly, I was expecting it to be packed well because of being in a higher price range; in the contrast, it reached me in damaged packaging. Secondly, as per the online description, it should have had three temperature control buttons, whereas one of them is not there. Lastly, it stops working in the middle of use frequently.
Consequentially, I would be highly grateful to you if you could provide me with a refund of the entire amount in the same account through which I paid for the product. I am not in the favor of exchange as I have lost faith in this particular brand.
It would be really nice if you dedicate the duty to picking this dryer to the same delivery boy as I live in a remote area and locating my house is not an easy task. Furthermore, an early pick-up will enable me to order another dryer as I am in urgent need of it.
I expect vigilant action will be taken soon.
Yours faithfully,
Manveen
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