[Sheeba]

Dear Jeff,

I am writing this in response to your letter regarding the idea to improve the reception area in our company.

The majority of the complaint was about people who visit our company for the first time, feels difficult to find the location. Candidates are late for the interview because of inadequate knowledge about the buildings. Inside the huge campus, when they are in rush, they cannot find the way to reach their block in an iteration manner.

The reception area is important because everyone will approach the reception for the place where they have to go. Reception creates good impression to people about our company and receptionist has to be polite.

So to improve the reception area, we can provide a handy map. Also, we can place direction sign at each junction. So that it will be ease for people to reach their destination without confusion.

I hope my suggestion will reduce the petition against about the reception area.

I look forward to hearing from you.

Yours sincerely,

Sheeba Jebin.

[Shahbaz]

* “The majority of the complaint ” (The majority of the complaints…)

“The majority of the complaint was about people who visit our company for the first time, feels difficult to find the location.” (The majority of the complaints were about how people who visit our company for the first time find it difficult to get to the location)

* I’m not sure about ‘iteration manner’. Please check whether this is correct.

* “So that it will be ease for people to reach their destination without confusion.” (so that it will be easier for people/ easy for people)

* “I hope my suggestion will reduce the petition against about the reception area.” (‘reduce the petition against…’ doesn’t sound right. I assume that you used ‘petition’ as a synonym of ‘complaint’. I would have ended the letter with something to the effect of ‘I hope my suggestion will help improve the reception area’.

4/6

[Mamta]

Dear Ma’am,

I am writing this letter to you regarding the suggestions for improving the reception area of our company.

Recently, we received a number of complaints about the behaviour of our reception staff, they are not polite and don’t give much attention to the query asked by someone to them. Some also have complained that reception area is unorganised and gave some unpleasant feeling.

Reception area is very important for any organisation because it is the place where any outsider visit the first to enquire about something. A good reception area gives positive vibes about the company and a person makes his first impression about the company.

Reception staff should be polite and humble,so in my opinion, we can give some sessions or trainings to them. We can also hire new staff for the reception area. On upcoming weekend, we can arrange reception area in a better way, so that it doesn’t look messy and gives a better view.

I hope my suggestions will be helpful and provide some relief to the above complaints.

I look forward to hearing from you.

Your sincerely

Mamta Gulia

[Shahbaz]

* “don’t give much attention to the query asked by someone to them.” (don’t pay attention to the queries that they are asked) <– would sound better.

*” it is the place where any outsider visit the first to enquire about something” Suggested improvement –> (Since the reception area is the first place that an outside would visit when they need to make an enquiry, it is important to make sure that it looks splendid and well-organized)

4.5/6

[Swati14]

Dear Thomas,

I am writing this letter regarding the suggestion for improvement in the reception area of our company.

Most of the complaints, which I received, were about the filthy conditions near the reception area and people would not be felt comfortable when they visited us and some people also find that sitting arrangement at the waiting room is not appropriate, due to which, sometimes even they would not get the space to sit if there are more persons than usual.

Our reception area is very important because this gives the first impression about the company and it the only place where visitors comes for their inquires. It also reflects the status of our organisation.

In my suggestion, I advise to some changes in the facility department of our company because their work not up to the mark and appropriately either. Secondly, I would recommend doing some changes regarding the sitting arrangement near the reception. These steps may be improved the ratings of our company and increase positive feedback from our customers.

I look forward to hearing from you soon.
Yours Sincerely,

Emma Cook

[Shahbaz]

I think it’s better to start an essay like this one with ‘I am writing to make some suggestions…’ or ‘to provide some feedback’.

“Most of the complaints, which I received, were about” ( The commas in this sentence were not necessary. Please look up ‘relative clause when to use commas’)

* “people would not be felt comfortable” (people did not feel comfortable / people do not feel comfortable)

* “where visitors comes” (come) [subject-verb agreement errors]

* “I advise to some changes in the facility department of our company because their work not up to the mark” ( ‘to make some changes…’ ….. ‘their work is not up to the mark…)

* “These steps may be improved the ratings of” (may improve the ratings of…)

4/6

[Manju]

Dear Sir,
I am writing this letter in response to your email received yesterday asking for suggestions to improve the reception area.

Few clients in the past have highlighted that a newspaper or magazine stand was missing in the waiting lobby since they were ahead of the scheduled meeting but did not know how to pass the time. Secondly, a often heard complaint is the lack of sitting space as there is only one sofa. Many a times, client come along with few of their colleagues and run out of space for all to sit. Lastly, one of the clients pointed out that there should a hat and coat stand because sometimes they want to become comfortable before the meeting.

I certainly think all these complaints should be taken note of and possible solutions must be taken so that whenever clients are visiting our office, they have a pleasant experience. Moreover, to go by the saying, the first impression is the last impression, the clients should feel like home as soon as they enter the waiting hall. Precisely, the reception area ought to depicts a company’s overall outlook, vision and what it stands for.

In this regard, I would like to make a few suggestions, firstly, air conditioning and placing more furniture’s in the room will make the wait more comfortable for clients. Secondly, building a corner for newspaper and magazines can optimize the clients wait. Thirdly, the services can be improved by being proactive in providing tea, coffer or water to clients at there arrival.

Hope you will consider the suggestions.

Yours sincerely,

Martin Mathew

[Shahbaz]

* The letter is too long. It is true that there is no upper word limit in the writing test and an essay/letter won’t lose points just for being too long. However, when an essay/letter is too long, you won’t have enough time to proofread it properly and your ideas might ‘lose focus’.

* ‘a often heard’ (an often-heard)

* I believe it’s ‘many a time’ and not ‘many a times’ with an ‘s’. In the same sentence, did you mean to use ‘clients’ instead of ‘client’? That would have made more sense.

* ‘solutions must be taken’ I don’t think it’s correct to say that a solution ‘must be taken’. We ‘take’ ‘measures’, ‘steps’ etc.

* ‘feel like home’ I think ‘feel at home’ is better. Please check.

* ‘coffee’ was misspelt. Most likely a typo.

5/6